الجمعة، 2 أكتوبر 2009

STUDIES :: UPDATE


On my first post I wrote that we were going to have final exams. I passed the final exam (without any resits either) Alhamd'liAllah. Now we're taking the Airport Operations Management Course. We have already been given books for two subjects.


AIRPORT OPERATIONS AND AIRPORT SERVICES COURSE PROGRAM

THE MAIN AREAS OF SPECIALIZATION

Airport Operations - Civil Aviation Authority - Airline Ground Operations

*Certificate and Diploma courses based on IATA and ICAO syllabi*






COURSE CONTENT DIPLOMA – AVIATION-I
Introduction to the Airline industry
Airline Customer Service
Cultural Awareness in the Aviation industry
Introduction to Air Transport
Airport Operations
Airline Passenger Services
Air Safety Awareness
Aviation Security- Ground Services
Dangerous Goods Regulations- Initial
Introduction to Air Cargo
GDS Fares and Ticketing


Examinations

Pass marks: Minimum: 70% or as published by IATA, whichever is the highest.

Certificate course students must pass at least five IATA examinations and all QAC examinations
Diploma course students must pass IATA Diploma in Aviation Studies and all QAC examinations

IATA examinations are held in Mar, Apr, Sept, and Oct.


IATA ENROLMENT DEADLINE

—24
months
for Travel & Tourism courses

—18
months
for Cargo courses

—12
months
for Dangerous Goods courses

—18
months
for Aviation courses




WHAT IS IATA DIPLOMA ? IS IT RECOGNIZED

It is the sought after diploma of the era. Degree holders with IATA diploma find it easier to get a prestigious job in airlines or airports or travel agencies. It is recognized by all national airlines of the countries around world. It is considered to be the eligibility criteria to get jobs in airlines, airports, travel agencies, tour-operating companies, cruise ships etc. It is the gateway to travel jobs. It is a diploma with international standard for which the syllabus is determined, examination is conducted and the diploma is awarded by ITDI (IATA Training Development Institute) in Montreal, Canada.
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Introduction to the Airline Industry
How you will benefit
Know the history, current scale and scope of the airline industry.
Understand the specifics of airline business.
Gain knowledge about the multiple operational and business functions of airlines.
Describe the duties and responsibilities of key airline personnel.

Course content

History of the Airline Industry.
The Airline Industry Today.
Airline Organizational Structure and Personnel.
Airline Business Model.
Airline Safety and Security.
Airport Functions.
Air Navigation Service Providers (ANSPs) Functions.
Airline Fleet.
Airline Manufacturers and Vendors.
Government and Industry Agencies.

-

IATA Global Distribution Systems Fares and Ticketing Course
How you will benefit
Acquire an excellent understanding of the mileage system pricing and know how to interpret and read all GDS displays relevant to mileage system pricing.
Know how to identify and price different journey types (including round-the-world journeys and journeys traveled in different classes).
Understand global indicators.
Understand fare rules and air fare taxes.
Be able to apply all minimum-fare rule checks.
Know how and when to use side trips.
Know how to add a manual fare to a GDS booking file.
Be able to use the IATA/UFTAA Fare Formula to correctly price a journey.
Know how to use a GDS to issue tickets for manually-priced reservations.
Know how to read each field of an ATB ticket.
Know how to use the Lowest Combination Factor.
Be able to construct and read a linear fare construction.

Course content
Study one of these three GDS systems: Amadeus, Galileo or Sabre.
Introduction to air fares, analyzing itineraries and retrieving fares from a GDS.
Introduction to the mileage system.
Practice pricing one way and circle trips.
Limitations on indirect travel, side trips and surface sectors.
Backhauls, circle trips, journeys in different classes of service and alternative fare break points.
Lowest combinations, round-the-world journeys, sales indicators and minimum checks.
Currency conversion, taxes and practice ticketing.
Lowest combinations, round-the-world journeys, sales indicators and minimum checks.
Currency conversion, taxes and practice ticketing.

-

Airline Customer Service
How you will benefit

Increasingly, attention to the customer is becoming the criterion by
which a company is judged. This course aims to give you the knowledge, skills and customer service attitude to
anticipate and respond to the problems which customers inevitably face.

Course Content

Better standard of customer service.
Communication skills.
Customer contact techniques.
Social styles and Tact: Cross-Cultural Awareness.
Dealing with complaints.
Managing stress.
New trends in Customer service.

-

IATA/FIATA Cargo Introductory Course
How you will benefit
Make appropriate arrangements and reservations for international air cargo shipments.

Calculate correct rates and charges for general cargo and special cargo (specific commodity and class rates) .

Complete Air Waybills in accordance with applicable IATA rules and procedures.


Course content
Industry regulations; ICAO -IATA – FIATA.
The air cargo agency; The IATA cargo agent -The consolidator.
World geography; IATA 3-letter codes -time differences -calculation of transportation times .
Use of Guides; the OAG Air Cargo Guide.
Aircraft; bulk loading limitations -Unit Load Devices (ULDs) Handling facilities; aircraft and cargo terminal facilities.
Air cargo acceptance .
Cargo booking procedures.
Cargo automation .
Air cargo rates and charges; application of TACT (The Air Cargo Tariff).
The Air Waybill; completion - labeling and marking.
Air cargo acceptance.
Cargo booking procedures.
Cargo automation.
Air cargo rates and charges; application of TACT (The Air Cargo Tariff) .
The Air Waybill; completion - labeling and marking.


-

IATA/FIATA Dangerous Goods Regulations (DGR) - Initial

How you will benefit
Apply the IATA Cargo Dangerous Goods Regulations correctly.
Understand the legal aspects and the responsibility of the shippers, agents and airlines involved in the transport of dangerous goods.
Identify and classify individual dangerous goods items.
Verify that the goods are properly packed, marked and labeled.
Fill in and check the "Shipper's Declaration for Dangerous Goods“.
Complete Air Waybills in accordance with the applicable IATA rules and procedures.
Deliver dangerous goods shipments to the airlines "ready for carriage“.

Course content

Contents of the IATA Dangerous Goods Regulations Manual.
Dangerous goods classes and divisions.
Identification.
Packing requirements.
Marking and labeling.
Documentation.
Radioactive materials.
State and operator variations.
Checking procedures.
Excepted quantities.

-

Airline Passenger Services

How you will benefit

Apply IATA passenger and baggage handling standards.
Gain a practical working knowledge of all airport passenger service functions.
Better assist passengers in a professional and customer-focused manner.


Course content

First impressions.
OAG Airline Guide and IATA manuals.
Tickets and ticket acceptance.
Miscellaneous charges orders.
Credit cards.
Endorsements.
Fraud.
Skills for giving passenger service.
Baggage.
Dangerous goods for passenger handling staff.
Boarding and arrival : Gate procedures and problems.
Special passenger handling procedures.
World tracer.
Delay handling.
Handling difficult situations.
Disruptive passengers: An introduction.


-

IATA Travel and Tourism Training Programme - Level 3: Stepping into Management
How you will benefit

Learn the essential principles and strategies of supervising and managing people.
Develop customized tours and gain a competitive advantage.
Learn how to plan, organize and administer meetings, incentives, conferences and exhibitions.
Be capable of establishing procedures and control costs.
Understand the latest marketing trends and opportunities, and apply them in your planning.
Familiarize yourself with the challenges and opportunities of information technology and internet strategies.


Course content
Strategy and Management
-Managerial Skills 1
-Negotiation Skills

Products
-Tour Packages – Special Interest Tours 3
-Meetings, Incentives, Conferences and Exhibitions (MICE)

Support Services
-Administration and Accounting
-Marketing 1
-Technology in the Travel Industry 2

-

Family Assistance Training

How you will benefit

Learn how to establish a family assistance plan and program within your airline.
Learn how to recruit and allocate the internal staff so that your airline always has sufficient trained staff on standby.
Prepare your staff to meet both the emotional and logistical needs of families and affected passengers.
Gain an understanding of the equipment and ideal facilities required to ensure that your airline is well prepared.

Course content

What is a Family Assistance Program?
Organization and Internal Communication.
Emergency Centers.
Reservations Call Centre.
Family Support Centre.
Airport.
The Airline’s Website.
The Role of Family Assistance.
Communication.
Critical Incidence Response.
Self Care.
Media .
Code share.

-

Station / Ground Handling Management

How you will benefit

Understand the key principles of establishing/managing a ground handling company.
Understand the major ground handling concepts and principles.
Implement airside and airport safety and security measures.
Improve your ability to estimate and plan staff and equipment requirements.
Review and discuss how to negotiate and contract ground handling services.

Course content

Co-operation with Authorities at the Airport.
Duties of the Station Manager.
Catering Activities.
Handling Agreements & Services for other Airlines.
People Management.
Airline Security.
How to reduce Baggage Irregularities.
How to Calculate the Number of Staff and Equipment for a Specific Task.
Operations: Introduction.
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ماشاء الله الكورس كبير و إن شاء الله انكون مجتهدين اول بأول. دعواتكم
^_^